Course 1- Foundation of Project Management qUIZ aNSWERS

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1 Week 2: Becoming an Effective Project Manager
2 Becoming an Effective Project Manager INTRODUCTION
3 TEST YOUR KNOWLEDGE: LEARNING MORE ABOUT PROJECT MANAGER ROLES AND RESPONSIBILITIES
4 TEST YOUR KNOWLEDGE: ACQUIRING THE CORE SKILLS OF A SUCCESSFUL PROJECT MANAGER
5 RECAP OF THE MOST VALUABLE INTERPERSONAL SKILLS
6 Interpersonal skills:
7 Foundation of Project Management WEEKLY CHALLENGE 2
8 Becoming an Effective Project Manager CONCLUSION
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Week 2: Becoming an Effective Project Manager

Becoming an Effective Project Manager INTRODUCTION

A successful project management element of any successful organization is inconceivable. An effective project manager can only be developed on a strong base of specialized knowledge and skills, which will come from formal education and targeted training.

In that regard, Google’s Professional Certificate in Project Management needs to be mentioned because it certifies one on the know-how of fundamentals and builds prospective project managers. In this case, Coursera will entail just about everything one might need to know regarding project management, from understanding the basic concepts of project management and managing risk and changes to planning regarding communication, scheduling, and budgeting resource management.

These courses empower participants with the necessary skills to excel as effective project managers.

Learning Objectives:

  • Identify the core skills required to be a successful project manager.
  • Explain the role and day-to-day responsibilities of a project manager.
  • Understand when and why having a project manager is essential.

TEST YOUR KNOWLEDGE: LEARNING MORE ABOUT PROJECT MANAGER ROLES AND RESPONSIBILITIES

1. Fill in the blank: _____ is how a project manager makes use of productivity tools and creates processes. The project manager may need to use certain tools and processes to do tasks like create a schedule and share information.

  • Removing unforeseen barriers
  • Planning and organizing (CORRECT)
  • Managing tasks
  • Budgeting and controlling costs

Correct: To plan and organize is basically a functionality that really utilizes the productivity tools and the processes surrounding it such as making efficient management of tasks towards achieving productivity goals.

2. Fill in the blank: _____ is how a project manager keeps track of the team’s workload, ensures that things are getting done within a set period of time, and demonstrates progress to people outside the immediate team, like stakeholders.

  • Removing unforeseen barriers
  • Budgeting and controlling costs
  • Managing tasks (CORRECT)
  • Planning and organizing

By taking care of the management of tasks, project managers make sure that the activities required for successful delivery of the project are completed by the team members.

3. Fill in the blank: _____ is how a project manager oversees the financial components of a project and mitigates project issues and risks as they come up.

  • Managing tasks
  • Budgeting and controlling costs (CORRECT)
  • Planning and organizing
  • Removing unforeseen barriers

Correct: Indeed project managers are responsible for overseeing resources on the teams assigned to make a project happen and managing the costs associated with it.

4. Fill in the blank: A cross-functional project team is a team that has _____.

  • similar skill sets and works toward a common goal
  • diverse skill sets and works toward a common goal (CORRECT)
  • similar skill sets and works toward individual goals
  • diverse skill sets and works toward individual goals

Correct: A team with disparate skills and experience gives a higher chance of successful resolution of different challenges.

5. How do project managers use prioritization to add value to their team?

  • They give out tasks to those with the most seniority.
  • They please project sponsors by going under budget.
  • They determine which tasks are the most critical to the success of the project. (CORRECT)

Correct: Anyway, after analyzing the works, breaking them into the steps, project managers will define the priority this time with the collaboration of their entire team and through meeting with stakeholders.

6. How do project managers use delegation to add value to their team?

  • They match tasks to whoever asks first
  • They match tasks to those who can best complete the work
  • They match tasks to those who can get them done the fastest (CORRECT)
  • Project managers match tasks based upon the skills and strengths of their team members.

7. Which day-to-day responsibility of a project manager includes maintaining timelines and schedules to track project completion?

  • Planning and organizing (CORRECT)
  • Budgeting and controlling costs
  • Delegating tasks

Correct: As a project manager, you will depend on schedules and timelines to ensure that your team progresses and ultimately finishes a project within the time limitations.

8. What is the project manager responsible for on a team?

  • Serves as the technical expert on every aspect of the project
  • Oversees each team member’s work as their day-to-day boss
  • Guides the team and makes sure they have the support that they need (CORRECT)
  • Completes tasks that are essential to the project

Correct: To steer any project in the right direction, project managers must guide their teams. For this purpose, they must ensure that there are excellent provisions for support and resources for the project.

TEST YOUR KNOWLEDGE: ACQUIRING THE CORE SKILLS OF A SUCCESSFUL PROJECT MANAGER

1. Which of the following is true of project managers’ experience? Select all that apply.

  • They need to have a lot of technical knowledge about the project
  • They need to know every single detail about the project at all times
  • They need to be an expert in the project’s field
  • They need to be familiar with project management tools. (CORRECT)
  • They need to know how to manage a budget. (CORRECT)
  • They need to have a lot of experience within the organization running the project

An asset to any project, budget control certainly thrives on previous experience – even managing one’s own budget is experience!

While project management tools like spreadsheets or digital calendars are learned while doing the project, it becomes very important for project managers to have experience with these beforehand.

2. Which skill should a project manager use when dealing with change and ambiguity?

  • Effective organizational skills
  • Flexibility (CORRECT)
  • Enabling decision-making
  • Escalating risks.

Correct: Flexibility is the factor in which a project manager should possess when faced with change and ambiguity. This ability could also combine one’s ability to adapt to easily overcoming obstacles.

3. Using tools such as a digital calendar and a spreadsheet to track team tasks is evidence of what project management skill?

  • Communicating and escalating
  • Flexibility
  • Effective organizational skills (CORRECT)
  • Enabling decision-making

Correct: The project manager will use several processes such as daily tracking of tasks and periodic updates on the status of the project for successful completion.

4. Which of the following flexible planning strategies can help a project manager during times of unpredictability? Select all that apply.

  • Assess external constraints. (CORRECT)
  • Rely on the knowledge of key stakeholders rather than trusting the expertise of team members.
  • Plan for risks and challenges. (CORRECT)
  • Calculate float in the schedule. (CORRECT)
  • Leaving extra time in the schedule for external events such as vacations and holidays can help minimize the impact to the project.

Correct: The important key for project managers when analyzing probable risks is immediate detection of adequate solutions. The manager can go on and check previous projects assessing difficult challenges they encountered and whether they would be replications in the current project so they can be prepared to deal with them.

5. Which interpersonal skill helps a project manager get to know their teammates and figure out what pushes them to do their best work?

  • Understanding motivations
  • Communication
  • Negotiation
  • Conflict mediation (CORRECT)

Correct : Successful project managers should take time to know their teammates. It gets an idea of how each works best, how they like to receive feedback, and how praise can be done well.

RECAP OF THE MOST VALUABLE INTERPERSONAL SKILLS

Interpersonal skills:


Enabling decision making: The ability to enable decision making on the team, or gather decisions from the appropriate leader is crucial to keep projects on task and achieve their goals. As a project manager, you will need to enable decisions frequently.

Communicating and escalating: As a project manager, you’ll use your communication skills in just about everything you do. And you need to know when it is appropriate to escalate, so that critical issues are raised and addressed as soon as possible to reduce negative impact on a project.

Remaining flexible: As a project manager, knowing how to be flexible when changes are needed is key. Plans will change — even with careful, upfront planning. As a project manager being flexible is critical to be able to course correct and adapt when the unexpected happens.

Organizational Skills: Having strong organizational skills means having the ability to organize the core elements of a project and ensure nothing gets lost or overlooked. A project manager needs to be organized so that they can manage a project and all of its moving parts.

Negotiation: As a project manager, you’ll have to know how to balance the needs of your teammates with the needs of the project. For example, if a teammate says they can’t complete their work on time, you may need to compromise on a deadline.

Conflict mediation: Resolving tension and conflict within a team is an important skill. This may involve setting up a meeting with two teammates that are struggling to agree upon the best way to handle a shared task.

Understanding motivations: Getting to know your teammates and figuring out what pushes them to their best work is an effective skill to have. Understanding motivations also involves understanding how your teammates prefer to receive feedback.

Foundation of Project Management WEEKLY CHALLENGE 2

1. Suppose that as a project manager, you speak with stakeholders to determine which tasks the team should complete first. What project management value does this represent?

  • Effective communication
  • Delegation (CORRECT)
  • Optimism
  • Prioritization

2. When budgeting a project, what is the responsibility of a project manager?

  • Controlling costs to ensure more money isn’t spent than what key stakeholders approved (CORRECT)
  • Using a productivity tool to share information across the team
  • Creating a schedule so team members know when their task should be complete
  • Setting a period of time for a team member to complete an activity

3. As a project manager, you choose the best project management methodology for your team and ensure they adhere to it throughout the project. What project management responsibility does this represent?

  • Help teammates adopt the right workflows and project management styles. (CORRECT)
  • Ensure that issues and risks are tracked and visible.
  • Hold all team members accountable for their assigned tasks.
  • Collaborate with other teams at the organization.

4. What is an example of measuring progress for a cross-functional team?

  • Setting up effective tools so the team can easily work together
  • Learning what makes team members feel supported and giving positive feedback
  • Defining key items and encouraging team members to ask questions
  • Recording milestones and documenting when tasks are completed (CORRECT)

5. You’re a project manager on a team that is improving a product. How can you enable your teammates to make decisions?

  • Limit communication with stakeholders to avoid their input until product launch.
  • Provide data and feedback about how customers interact with the product. (CORRECT)
  • Require teammates to include stakeholders during brainstorming sessions.
  • Keep the task schedule vague and allow flexibility on deadlines.

6. As a project manager, you learn that the stakeholders are changing the nature of the project and the team’s deliverables will change as a result. You aren’t sure how this will affect the team’s tasks. How will you handle this ambiguity and deliver the news to the team?

  • Tell them you’re upset with the changes and you didn’t make the decision
  • Tell them there’s nothing you can do because the stakeholders fund the project
  •  Tell them the vague updates from stakeholders so they know all the information that you do
  • Tell them you care about the challenges they are facing and are there to support them (CORRECT)

7. Suppose you have two teammates who disagree on the best way to complete a task. Which interpersonal skill can you use to help them resolve their disagreement?

  • Conflict mediation (CORRECT)
  • Negotiation
  • Positive attitude
  • Understanding motivations

8. As a project manager impacting an organization, you want to break down barriers to help your team succeed. Which of the following would a project manager do to break down barriers?

  • Keep the project within the budget approved by leadership.
  • Encourage stakeholders to provide feedback on new product features.
  • Write clear goals for the project in the project’s documentation.
  • Provide support for the team as they try new approaches to find solutions. (CORRECT)
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9. Fill in the blank: In project management, a _____ is a person or an organization that defines the project requirements. They also may set important guidelines, such as the budget and deadlines.

  • teammate
  • competitor
  • customer (CORRECT)
  • vendor

10. Fill in the blank: _____ is when a project manager supports each individual on their team to meet expectations and exceed their own sense of personal potential.

  • Communicating
  • Planning
  • Promoting
  • Mentoring (CORRECT)

Correct: Project managers do not just exist in one industry but can function across others as well. When one learns a skill in one industry, it can definitely rub off in another. Managing projects from start to finish; this is what project managers do.

11. Which of the following is true of an effective project manager in an organization?

  • Must know all of the specific details of the project
  • Have the necessary skills, knowledge, tools, and techniques for the project (CORRECT)
  • Have had a previous role in the organization sponsoring the project
  • Have personally met the project’s stakeholders

Correct: Project management guarantees the fact that a particular project will reach its desired target outcome while maintaining timelines and budget estimations. This, in turn, requires effective collaboration and very precise planning.

12. As a project manager, you direct the activities your team needs to accomplish within a set period of time. You also control the team’s workload to ensure the activities are getting done on time. Which project management responsibility does this represent?

  • Managing tasks (CORRECT)
  • Managing the budget
  • Utilizing productivity tools
  • Removing unforeseen barriers

13. As a project manager, you establish “escalation paths.” These allow you to quickly communicate task hindrances, also called roadblocks, to the right people. When escalating a roadblock, you document it and make sure everyone that needs to know is aware of the challenge. What project management responsibility does this represent?

  • Ensure that issues and risks are tracked and visible. (CORRECT)
  • Help teammates adopt the right workflows and project management styles.
  • Hold all team members accountable for their assigned tasks.
  • Collaborate with other teams at the organization

14. What can a project manager do to recognize individuals’ efforts on a team?

  • Define key items and encourage team members to ask questions.
  • Learn what makes team members feel supported and provide positive feedback. (CORRECT)
  • Ensure team members have the correct skill sets for each project function.
  • Set up effective tools so the team can easily work together.

15. You’re a project manager on a team that is improving a product. How can you enable your teammates to make decisions?

  • Keep the task schedule vague and allow flexibility on deadlines.
  • Provide data and feedback about how customers interact with the product. (CORRECT)
  • Limit communication with stakeholders to avoid their input until product launch.
  • Require teammates to include stakeholders during brainstorming sessions.

16. A project manager forgets to assess how national holidays and team member vacations will affect the project’s completion date. Now, because of team member time off, the project delivery will be two weeks late. What flexible planning strategy could the project manager have used to avoid the delay?

  • Use collaboration tools
  • Enable decision-making
  • Escalate to stakeholders
  • Assessing external constraints (CORRECT)

17. Suppose that unless a teammate receives additional resources, they are going to complete an activity past a deadline. You know that the stakeholders are reluctant to provide additional resources. Which interpersonal skill can you use to strike a middle ground between both the teammate’s and stakeholders’ needs?

  • Negotiation (CORRECT)
  • Conflict mediation
  • Understanding motivations
  • Positive attitude

18. As a project manager impacting an organization, you want to effectively manage the project. Which of the following would a project manager do to effectively manage the project? Select all that apply.

  • Frequently communicate the larger project goal to the team. (CORRECT)
  • Understand the impact of each process within the project. (CORRECT)
  • Check in with the team as little as possible to increase productivity.
  • Change the project end goal to meet the needs of project tasks.

19. Fill in the blank: In project management, a _____ is a person or an organization that defines the project requirements. They also may set important guidelines, such as the budget and deadlines. 1 / 1 point

  • teammate
  • customer (CORRECT)
  • vendor
  • competitor

20. Fill in the blank: _____ is when a project manager supports each individual on their team to meet expectations and exceed their own sense of personal potential.

  • Mentoring (CORRECT)
  • Planning
  • Communicating
  • Promoting

21. Which of the following is necessary to be an effective project manager?

  • You must have been in the project’s industry for at least two years.
  • You must know all of the technical details of a project before starting.
  • You must trust team members on the technical aspects of a project. (CORRECT)
  • You must have a college degree in management.

22. As a project manager, you learn that the stakeholders are changing the nature of the project and the team’s deliverables will change as a result. You aren’t sure how this will affect the team’s tasks. How will you handle this ambiguity and deliver the news to the team?

  • Tell them you’re upset with the changes and you didn’t make the decision
  • Tell them you care about the challenges they are facing and are there to support them (CORRECT)
  • Tell them the vague updates from stakeholders so they know all the information that you do
  • Tell them there’s nothing you can do because the stakeholders fund the project.

23. As a project manager impacting an organization, you want to build a great team. Which of the following would a project manager do to build a great team? Select all that apply.

  • Allow the team members to have input and ask questions. (CORRECT)
  • Address the team’s needs whenever it’s most convenient for the project manager’s schedule.
  • Take the time to understand each team member’s motivations, strengths, and weaknesses.
  • Understand the customer’s requirements to better shape the skills needed for the team. (CORRECT)

24. As a project manager, you’re an expert at determining which tasks are most critical to the success of a project and helping team members identify and break down large tasks into smaller steps. What project management value does this represent?

  • Optimism
  • Delegation
  • Prioritization (CORRECT)
  • Effective communication

25. An effective manager of cross-functional teams must have which of the following abilities? Select all that apply.

  • The ability to teach new skills to a T-shaped professional.
  • The ability to set up effective tools so the team can easily work together
  • The ability to ensure that each member of the team understands their role and how they support each other (CORRECT)
  • The ability to identify skill sets needed to accomplish project tasks and T-shaped professionals with those skills (CORRECT)

26. As a project manager, you learn that a teammate will be out sick for at least a week. They will be unable to complete their tasks, potentially causing the project to go past its deadline. Which work reallocation strategy can keep the project on schedule?

  • Get leadership to approve overtime so the teammate can catch up on work when they return.
  • Distribute all of the out-sick teammate’s tasks evenly among team members
  • Have teammates work longer hours to get their tasks done and then do the out-sick teammate’s tasks
  • Review the out-sick teammate’s tasks to determine which tasks have “float” and figure out where the order of tasks can be changed or resources can be juggled. (CORRECT)

27. A project manager’s ability to guide teammates to complete their assigned work without acting as their direct managers is called _____.

  • understanding motivations
  • conflict mediation
  • adjusting interpersonal dynamics
  • influencing without authority (CORRECT)

28. As a project manager, you ensure that everyone working on the project understands their task goal as well as the big picture goal for the finished product. This adds value to your project in which way?

  • Breaking down barriers
  • Managing the project (CORRECT)
  • Fostering relationships
  • Focusing on the customer

29. Which of the following are examples of internal customers? Select all that apply.

  • Suppliers
  • Team members  (CORRECT)
  • Management  (CORRECT)
  • Organizational departments  (CORRECT)

30. As a project manager, you take the time to share the lessons that you, as a project manager, have learned. In doing this, you are utilizing interpersonal skills to fulfill what responsibility?

  • Teaching and mentoring  (CORRECT)
  • Planning and organizing
  • Controlling change
  • Communicating status and concerns

31. Jamar just landed his first project management job with a construction company. Which of the following is necessary for Jamar to be an effective construction project manager?

  • Jamar must have a college degree in management.
  • Jamar must help the engineers and construction workers communicate with one another to ensure that they are all on the same page.  (CORRECT)
  • Jamar must have a lot of experience in construction.
  • Jamar must have a college degree in engineering.

32. As a project manager, you use productivity tools and develop processes to improve information sharing across the team. Which project management responsibility does this represent?

  • Planning and organizing (CORRECT)
  • Managing tasks
  • Removing unforeseen barriers
  • Managing the budget

33. You’re a project manager on a team that is improving a product. When inspecting the project, you discover a defect. What action can you take that will simultaneously communicate and escalate the newly-found problem?

  • Ask team members about how customers interact with the product.
  • Implement more functional tools so the issue doesn’t occur again.
  • Track daily product improvement tasks of team members in a spreadsheet.
  • Have a meeting with stakeholders to make them aware of the product problem. (CORRECT)

34. As a project manager, one of your team members suddenly must leave your project to deal with a family emergency. To stay on schedule, you pull another team member off of a task that is not time-sensitive and assign him to the urgent task that your departing team member was working on. Which flexible planning strategy did you use to deal with this unexpected circumstance?

  • Assessing external constraints
  • Calculating “float” in your schedule.
  • Enabling decision-making
  • Planning for risks and challenges (CORRECT)

35. A key team member on the project you are managing decides to quit because they cannot come into the office every day. You offer to let them work from home three days a week, if they will stay on. Which interpersonal skill are you using?

  • Conflict mediation
  • Positive attitude
  • Negotiation (CORRECT)
  • Understanding motivations

36. Which of the following are examples of external customers? Select all that apply.

  • Suppliers (CORRECT)
  • Team members
  • Contractors (CORRECT)
  • Consumers (CORRECT)

37. Suppose that as a project manager, you provide detailed plans and frequent project updates to both the team and stakeholders. What project management value does this represent?

  • Delegation
  • Prioritization
  • Optimism
  • Effective communication (CORRECT)

38. As a project manager, you keep track of project activities so that you can demonstrate progress to your stakeholders. Which project management responsibility does this represent?

  • Managing the budget
  • Managing tasks (CORRECT)
  • Utilizing productivity tools
  • Removing unforeseen barriers

39. As a project manager on a product team, your stakeholders ask you to help the marketing team come up with a strategy to attract customers. What project management responsibility does this represent?

  • Hold all team members accountable for their assigned tasks.
  • Help teammates adopt the right workflows and project management styles.
  • Collaborate with other teams at the organization. (CORRECT)
  • Ensure that issues and risks are tracked and visible.

40. You’re a project manager on a team that is improving a product. You employ a variety of helpful tools and templates, along with your familiarity of popular project management styles, to help you document the project throughout its lifecycle. Which core project manager skill set are you demonstrating with these behaviors?

  • Communicating and escalating
  • Flexibility
  • Strong organizational skills (CORRECT)
  • Enabling decision-making

41. Two of your team members cannot agree on who should have to work an extra shift, on the weekend, to complete a task that they share responsibility for. You call a meeting with them to determine if a solution can be agreed upon. Which interpersonal skill are you using?

  • Negotiation
  • Understanding motivations
  • Positive attitude
  • Conflict mediation (CORRECT)

42. As a project manager impacting an organization, you want to build a great team. Which of the following would a project manager do to build a great team? Select all that apply.

  • Address the team’s needs whenever it’s most convenient for the project manager’s schedule.
  • Bring on people with the right skills. (CORRECT)
  • Ensure the team knows that each individual is valued, trusted, and appreciated. (CORRECT)
  • Communicate the biggest obstacles the project team will face and the plan for how to solve each one.

43. As a project manager building a relationship with your customer, which of the following questions will help you focus on the customer? Select all that apply.

  • What prompted you to ask for help at this time? (CORRECT)
  • How did you hear of our organization?
  • What is your hope for the outcome of this project? (CORRECT)
  • Have you participated in any other projects with our organization?

44. Yui is a project manager working for a clothing company developing a new line of winter sleepwear. Which of the following is necessary for Yui to manage this project effectively?

  • Yui must ensure team members understand their objectives and have what they need to be successful in their tasks. (CORRECT)
  • Yui must directly manage her team members while they do their tasks.
  • Yui must know every single detail about the project at all times.
  • Yui must be able to do the things that each of her team members can do.

45. You’re a project manager on a team that is improving a product. When inspecting the project, you discover a defect. What action can you take that will simultaneously communicate and escalate the newly-found problem?

  • Implement more functional tools so the issue doesn’t occur again.
  • Have a meeting with stakeholders to make them aware of the product problem. (CORRECT)
  • Ask team members about how customers interact with the product.
  • Track daily product improvement tasks of team members in a spreadsheet.

46. As a project manager building a relationship with your customer, which of the following questions will help you focus on the customer? Select all that apply.

  • How much are you willing to spend on this project?
  • What is the problem you would like us to help solve? (CORRECT)
  • How is the problem impacting your organization? (CORRECT)
  • How long have you been in business?

47. As a project manager, how can you protect the team from changes to the project? Select all that apply.

  • Limit communication outside the team once the project begins.
  • Clearly identify any project changes. (CORRECT)
  • Document initial expectations of the project. (CORRECT)
  • Let the stakeholders know how changes impact the budget and schedule. (CORRECT)

48. As a project manager, you are careful to recognize team members’ particular strengths and match them to tasks they are most capable of completing. What project management value does this represent?

  • Effective communication
  • Delegation (CORRECT)
  • Prioritization
  • Optimism

49. As a project manager, you choose the best project management methodology for your team and ensure they adhere to it throughout the project. What project management responsibility does this represent?

  • Collaborate with other teams at the organization.
  • Hold all team members accountable for their assigned tasks.
  • Help teammates adopt the right workflows and project management styles. (CORRECT)
  • Ensure that issues and risks are tracked and visible.

50. How can a project manager better communicate goals and clarify those goals for a cross-functional team?

  • Record meeting notes and document how much work the team has completed.
  • Be direct and concise, avoiding extraneous details and explanations. (CORRECT)
  • Learn what makes team members feel supported and provide positive feedback.
  • Ensure team members have the correct skill sets for each project task.

51. After several years as a project manager, you’ve learned that project plans often face unexpected changes, even with careful upfront planning. When this happens, you are able to adjust while helping your team stay calm. Which core project manager skill set are you demonstrating with these behaviors?

  • Enabling decision-making
  • Strong organizational skills
  • Communicating and escalating
  • Flexibility (CORRECT)

52. Jamar just landed his first project management job with a construction company. Which of the following is necessary for Jamar to be an effective construction project manager?

  • Jamar must help the engineers and construction workers communicate with one another to ensure that they are all on the same page. (CORRECT)
  • Jamar must have a lot of experience in construction.
  • Jamar must have a college degree in management.
  • Jamar must have a college degree in engineering.

53. As a project manager on a product team, which of the following activities would be the best way to help teammates adopt the right workflows and project management styles?

  • Give teammates ownership over specific pieces of the project and manage the tasks, not the person.
  • Establish “escalation paths.” (CORRECT)
  • Collaborate with other teams at the organization.
  • Choose the best project management methodology for your team and ensure they adhere to it throughout the project.

54. Why is it important for a project manager to build relationships with customers?

  • Because a satisfied customer will attract more customers
  • Because customers define the project requirements (CORRECT)
  • Because customers make money for the business
  • So that the other team members don’t have to talk to customers

55. As a project manager, you give your team members opportunities to work directly with stakeholders and their teams. In doing this, you are utilizing interpersonal skills to fulfill what responsibility?

  • Communicating status and concerns
  • Teaching and mentoring
  • Empowering your team (CORRECT)
  • Controlling change

56. Jamar just landed his first project management job with a construction company. Which of the following is necessary for Jamar to be an effective construction project manager?

  • Jamar must have a college degree in engineering.
  • Jamar must have a college degree in management.
  • Jamar must help the engineers and construction workers communicate with one another to ensure that they are all on the same page. (CORRECT)
  • Jamar must have a lot of experience in construction.

57. As a project manager, you create plans, timelines, schedules, and other forms of documentation to track project completion. Which project management responsibility does this represent?

  • Managing the budget
  • Removing unforeseen barriers
  • Planning and organizing (CORRECT)
  • Managing tasks

58. As a project manager on a product team, which of the following responsibilities are part of your role within the team? Select all that apply.

  • Ensure that issues and risks are tracked and visible. (CORRECT)
  • Hold all team members accountable for their assigned tasks. (CORRECT)
  • Collaborate with other teams at the organization. (CORRECT)
  • Directly manage each team member working on the project.

59. You’re a project manager on a team that is improving a product. When inspecting the project, you discover a defect. What action can you take that will simultaneously communicate and escalate the newly-found problem?

  • Ask team members about how customers interact with the product.
  • Have a meeting with stakeholders to make them aware of the product problem. (CORRECT)
  • Implement more functional tools so the issue doesn’t occur again.
  • Track daily product improvement tasks of team members in a spreadsheet.

60. Suppose you are trying to figure out how a team member prefers to receive positive recognition. Which interpersonal skill can you use to make this determination?

  • Work ethic
  • Understanding motivations (CORRECT)
  • Negotiation
  • Conflict mediation

61. To be an effective project manager, what important actions/steps should you take?

  • Ensure team members understand the team’s objectives and their individual tasks (CORRECT)
  • Gain mastery over every detail of a project at all times
  • Confirm team members handle the documentation and organization necessary to finish the project
  • Limit communication between team members so they can complete their work

Becoming an Effective Project Manager CONCLUSION

As far as the project manager is concerned, that person is responsible for planning, executing as well as successfully delivering a project. They will have to work with their team to ensure that all tasks are done on time and within the budget scope. The successful project manager needs outstanding communication and interpersonal skills as well as experience managing projects from beginning to end.

Project management is one of the most important roles in any organization, while such persons may benefit more from their organizations and teams.

If you want to know about being a successful project manager, consider signing up for the course on Coursera.org. Join now and discover everything you need to know to become a top-tier project manager.

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