Course 4 – Project Execution: Running the Project QUIZ ANSWERS

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1 Week 4: Leadership and Influencing Skills
2 Introduction to Detection and Incident Response
3 TEST YOUR KNOWLEDGE: EFFECTIVE TEAMS
4 TEST YOUR KNOWLEDGE: MANAGING TEAM DEVELOPMENT AND DYNAMICS
5 Project Execution: Running the Project WEEKLY CHALLENGE 4
6 Leadership and Influencing Skills conclusion
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Week 4:  Leadership and Influencing Skills

Introduction to Detection and Incident Response

Team effectiveness is a key determinant in the successful execution of projects. Leadership and influence skills are vital for fostering an environment where teams collaborate to achieve project goals, while also upholding ethical standards and promoting inclusion.

These skills can be cultivated through Coursera’s Google Project Management: Professional Certificate program. This program provides learners with the tools to assess team dynamics, identify the stages of team development, manage group interactions, and apply various techniques and sources of power to influence others. It also highlights how project managers can listen and communicate effectively, helping to build trust within teams by establishing clear expectations for all members.

Participants will gain a deeper understanding of how to create an ethical and inclusive environment that drives high performance and results. The course also prepares individuals to recognize and address challenges within teams, enabling them to collaborate more effectively with colleagues.

Learning Objectives:

  • Understand the significance of project teamwork and the factors affecting team effectiveness.
  • Discuss the stages of team development and strategies for managing team dynamics.
  • Learn how to build high-functioning teams that align with project goals.
  • Explore the project manager’s role in fostering an ethical and inclusive team culture.
  • Examine techniques and sources of power to influence others.

TEST YOUR KNOWLEDGE: EFFECTIVE TEAMS

1. Which five factors have the greatest impact on team effectiveness?

  • Psychological safety, methodology, structure and clarity, mastery, and impact
  • Psychological safety, dependability, structure and clarity, meaning, and impact (CORRECT)
  • Dependability, structure and clarity, understanding, meaning, and impact
  • Dependability, methodology, structure and clarity, mastery, and impact

Correct: Teams are most productive when project managers use these five factors to create an effective work environment.

2. Which three of the following statements are generally true of teams that feel a sense of psychological safety?

  • Team members are comfortable resolving interpersonal conflict. (CORRECT)
  • Team members don’t require frequent communication with the project manager.
  • Team members know they can seek different opinions. (CORRECT)
  • Team members feel comfortable taking risks. (CORRECT)

The most effective teams foster a respectful communication culture and confidently navigate internal conflicts. They feel secure in seeking diverse perspectives and comfortable taking risks.

The most effective teams encourage open dialogue and address interpersonal challenges with confidence. They embrace different viewpoints and take risks without fear of negative consequences.

The most effective teams create an environment where taking risks and resolving conflicts are approached constructively. They value diverse opinions and feel empowered to explore them freely.

3. Which key factor of team effectiveness involves setting, negotiating, and meeting expectations?

  • Psychological safety
  • Meaning
  • Dependability (CORRECT)
  • Impact

Correct: Dependable teams set and meet expectations, are reliable and communicative, and complete their work on time.

4. Which key factor of an effective team provides a clear sense of roles, plans, goals, and how individual work affects the group?

  • Structure and clarity (CORRECT)
  • Meaning
  • Psychological safety
  • Impact

Correct: Teams with structure and clarity understand job expectations and consequences, leading to more effective collaboration.

5. In what way does a team’s sense of meaning impact their effectiveness?

  • Teams complete their work on time.
  • Teams find a sense of purpose in their work or its results. (CORRECT)
  • Teams understand expectations and consequences.
  • Teams feel safe taking risks.

Correct: Teams do their best work when they find their jobs meaningful.

6.  What can project managers do to build high-functioning teams? Select all that apply.

  • Celebrate team success (CORRECT)
  • Delegate responsibilities (CORRECT)
  • Create systems that turn chaos into order (CORRECT)
  • Use one consistent style of communication across teams

Celebrating success is a powerful way to enhance morale and engagement, making it an essential strategy for motivating teams.

Delegating tasks allows project managers to show trust in their team members while enabling them to apply their unique skills effectively.

By establishing standard, measurable, and scalable workflows, project managers can create a structured and efficient working environment.

7. What happens during the norming stage of team development?

  • The team resolves some of its internal conflict by establishing new norms. (CORRECT)
  • The team gets to know one another, and the project manager provides guidance.
  • The team celebrates its success and disbands as the product wraps up.
  • The team works together seamlessly to complete tasks, reach milestones, and make progress.

Correct: The team resolves some of its internal conflict as they develop processes and workflows that make it easier for everyone to get things done.

8. Which factor that impacts team effectiveness refers to an individual’s perception of the consequences of taking interpersonal risks?

  • Structure and clarity
  • Impact
  • Meaning
  • Psychological safety (CORRECT)
  • Dependability

Correct: Psychological safety refers to an individual’s perception of the consequences of taking interpersonal risks. It is important that team members believe that it is safe to take risks within their team, seek the opinions of others, and resolve conflicts that arise.

TEST YOUR KNOWLEDGE: MANAGING TEAM DEVELOPMENT AND DYNAMICS

1. Imagine you are a project manager and two of your team members disagree about how to approach a workflow problem. The debate leads to a personal conflict, so you listen to their arguments and propose a compromise that will move the project forward. During which stage of team development does this scenario take place?

  • Performing
  • Storming (CORRECT)
  • Norming
  • Forming

Correct: During the storming stage, you should listen to your team and try to resolve conflicts.

2. Imagine you are managing a local craft festival and one of the vendors requests a larger booth at the last minute.You delegate the issue to your operations coordinator because you’re confident they can resolve it effectively. During which stage of team development does this scenario take place?

  • Norming
  • Forming
  • Performing (CORRECT)
  • Storming

Correct: During the performing stage, you should focus on delegating, motivating, and maintaining the team’s momentum.

3. Imagine you are managing a team of people who haven’t worked together before. You decide to schedule a lunch for the team to get acquainted and learn about the project. During which stage of team development does this scenario take place?

  • Norming
  • Performing
  • Forming (CORRECT)
  • Storming

Correct: During the forming stage, individuals on the team are just getting to know one another. At this time, you should provide guidance and clarify roles, goals, and context.

4. Imagine as a project manager on a new project, you introduce a new task check-in process to the team. The team picks up the process quickly, and you decide to continue it for the remainder of the project. During which stage of team development does this scenario take place?

  • Performing
  • Forming
  • Norming (CORRECT)
  • Storming

Correct: During the norming stage, you should codify norms, communicate them to the team, and reinforce them when needed.

5. What should project managers do to manage team dynamics? Select all that apply.

  • Understand how to motivate the team. (CORRECT)
  • Create a safe and collaborative environment. (CORRECT)
  • Forge a consensus and set clear goals. (CORRECT)
  • Allow team members to set their own task dependencies.

Teams work more cohesively when members clearly understand their roles and objectives. Project managers should foster collaboration, build consensus, set clear goals, and ensure a supportive environment.

A sense of safety within a team encourages members to offer and seek help when needed. To enhance this dynamic, project managers should align the team with clear goals, build consensus, and inspire motivation.

With diverse skills and competing priorities, teams need clarity to stay focused. Project managers can facilitate this by defining clear goals, fostering a collaborative and safe environment, and motivating team members effectively.

6.  What three things can a manager do to lead inclusively?

  • Encourage a results-oriented culture based on competition
  • Create equal opportunity to succeed (CORRECT)
  • Invite and integrate diverse perspectives (CORRECT)
  • Foster a culture of respect (CORRECT)

To ensure equal opportunities for success, project managers should provide team members with the necessary information and resources to excel. They should also prioritize fostering respect and incorporating diverse perspectives into the team’s work.

Creating an inclusive culture requires project managers to encourage the sharing, listening, and integration of diverse perspectives in decision-making. Equally important is fostering respect and ensuring every team member has the tools and opportunities to succeed.

Project managers can foster a culture of respect by leading by example, demonstrating core values, and addressing issues proactively. Additionally, they should strive to create equal opportunities for success and embrace diverse perspectives in the team’s processes.

7. Which of the following four steps for influencing can be increased by your expertise and relationships?

  • Connect emotionally
  • Establish credibility (CORRECT)
  • Frame for common ground
  • Provide evidence

Correct: Credibility stems from two key elements: expertise and relationships. To establish credibility, you must showcase your knowledge and expertise on the topic while building trust by demonstrating honesty, reliability, and approachability—qualities that make others want to collaborate with you.

Project Execution: Running the Project WEEKLY CHALLENGE 4

1. Which of the following are true of teams? Select all that apply.

  • Encourage accountability (CORRECT)
  • Follow the directives of a single person
  • Foster creativity (CORRECT)
  • Collaborate to solve problems in service of a shared goal (CORRECT)

Recognizing how individual contributions affect the team’s overall success can serve as a strong source of motivation.

By leveraging their diverse skills, perspectives, and experiences, teams can collaborate to create more effective and innovative solutions.

2. Imagine you manage a large marketing team working on a new campaign. You want each individual to understand their job expectations and the consequences of their performance. To aid in this, you set up a central project tracker so the team can follow their progress. Which of the five elements of effective teams does this scenario demonstrate?

  • Dependability
  • Structure and clarity (CORRECT)
  • Psychological safety
  • Meaning

Correct: Implementing a tracker will give the team more task clarity, feel more united, and be able to effectively collaborate.

3. Imagine you lead a team that keeps failing to hit its weekly targets. To help them get back on track, you ask them to record the time they spend on each task for five days. You then use this data to better scale the team’s work to hit upcoming targets. Which aspect of effective team building does this scenario demonstrate?

  • Delegate responsibility and prioritize tasks (INCORRECT)
  • Create systems that turn chaos into order (CORRECT)
  • Promote trust and psychological safety (INCORRECT)
  • Demonstrate empathy and create motivation (INCORRECT)

4. In what two ways can project managers listen and communicate effectively?

  • Hold regular team meetings (CORRECT)
  • Ask team members how they prefer to communicate (CORRECT)
  • Create motivation by rewarding good work
  • Celebrate team success and milestones

Team meetings serve as a platform for sharing information and gathering valuable feedback.

Understanding each team member’s communication style allows you to build stronger, more personalized connections with them.

5. What responsibilities do project managers have during the forming stage of team development? Select all that apply.

  • Clarify project roles and goals (CORRECT)
  • Listen as the team addresses problems
  • Provide context about the project (CORRECT)
  • Establish new team norms

During the forming stage, teams look for direction, and it is the project manager’s responsibility to offer the necessary guidance.

6. What can project managers do to support ethical and inclusive leadership? Select all that apply.

  • Create equal opportunities for team members to succeed (CORRECT)
  • Invite and integrate diverse perspectives (CORRECT)
  • Delegate tasks and motivate team members
  • Foster a culture of respect (CORRECT)

Project managers can support their teams by conducting regular check-ins and ensuring that documentation is readily available.

By encouraging team members to share their ideas, thoughts, and concerns, project managers can effectively integrate diverse perspectives.

Setting a tone of respect starts with project managers modeling core values, addressing misconduct, and acknowledging the contributions of their team.

7.What are Jay A. Conger’s four steps to effective influencing?

  • Establish credibility, frame for common ground, provide evidence, and connect emotionally (CORRECT)
  • Motivate the team; manage team dynamics, resolve conflicts, and celebrate milestones
  • Form the team, storm through conflict, norm practices, and perform actions
  • Create equal opportunities, foster a culture of respect; demonstrate ethical leadership, and align values with the team

Correct: Getting people to consider new ideas isn’t easy, but Conger’s four steps can help you approach these conversations thoughtfully.

8. Which source of organizational power refers to the people you’re connected with professionally and personally?

  • Reputation
  • Network (CORRECT)
  • Character
  • Role

Correct: Having strong connections can boost your ability to influence others and help them build networks of their own

9. Which of the following are steps in the ethical decision-making framework developed by the Markkula Center for Applied Ethics? Select all that apply.

  • Weigh the benefits.
  • Recognize an ethical issue. (CORRECT)
  • Evaluate alternative actions. (CORRECT)
  • Make a decision and test it. (CORRECT)
  • Get the facts. (CORRECT)

10. Which of the following statements best describes a project manager providing air cover for their team?

  • Fills in where there are task and skill gaps within the team
  • Shields teammates from having to communicate with stakeholders and leadership
  • Supports and protects a team from out-of-scope requests or criticism from leadership (CORRECT)
  • Creates a proposal to increase the project’s timeline, budget, or scope

11.Which of the following are true of work groups? Select all that apply.

  • They work with minimal oversight.
  • They work toward a common goal. (CORRECT)
  • Their work is independent of a managerial hierarchy.
  • Their work is coordinated or controlled by a single person or entity. (CORRECT)

A work group relies on an organizational or managerial hierarchy, with members primarily coordinating with the group manager while working toward a shared goal.

In contrast to a team, a work group operates within a hierarchical structure, where members work independently and typically coordinate with the group manager.

12. Imagine you manage a large marketing team working on a new campaign. You want each individual to understand their job expectations and the consequences of their performance. To aid in this, you set up a central project tracker so the team can follow their progress. Which of the five elements of effective teams does this scenario demonstrate?

  • Dependability
  • Structure and clarity (CORRECT)
  • Psychological safety
  • Meaning

Correct: Implementing a tracker will give the team more task clarity, feel more united, and be able to effectively collaborate.

13. Imagine you are project managing a merger between two healthcare companies. The project is large and complex, so you send out weekly emails highlighting the most important tasks. Which aspect of effective team building does this scenario demonstrate?

  • Listen and ask questions
  • Celebrate team success
  • Promote psychological safety
  • Prioritize tasks (CORRECT)

Correct: Prioritizing tasks reduces ambiguity and keeps the team focused on project goals.

14. In what two ways can project managers listen and communicate effectively?

  • Celebrate team success and milestones
  • Ask team members how they prefer to communicate (CORRECT)
  • Create motivation by rewarding good work
  • Hold regular team meetings (CORRECT)

Correct: Learning your team members’ communication styles can help you connect with them individually.

15. What are Bruce Tuckman’s five stages of team development?

  • Conforming, warming, norming, transforming, conforming
  • Forming, storming, norming, performing, adjourning (CORRECT)
  • Forming, warming, informing, performing, adjourning
  • Conforming, storming, informing, transforming, adjourning

Correct: These stages illustrate how a team grows from a disparate group of people into a high-functioning unit.

16. Imagine your company enacted new, family-friendly policies in order to support and retain employees. Benefits include longer paid leave, flexible work hours, and on-site daycare. Which leadership quality do these changes demonstrate?

  • Democratic leadership
  • Inclusive leadership (CORRECT)
  • Strategic leadership
  • Authoritative leadership

Correct: Inclusive leadership respects and values different identities, backgrounds, and experiences and integrates them into how a team operates.

17. Which of the following are common mistakes when one attempts to influence others? Select all that apply.

  • Connect emotionally with their audience
  • Approach their audience too aggressively (CORRECT)
  • Assume they can work through issues quickly (CORRECT)
  • Resist compromise (CORRECT)

Rushing through sensitive conversations can restrict your ability to influence others and build meaningful relationships.

Dismissing new perspectives can prevent you from influencing others and establishing productive relationships.

18. As a project manager, which of the following are your organizational sources of power? Select all that apply.

  • Reputation (CORRECT)
  • Network (CORRECT)
  • Character
  • Role (CORRECT)

When others view you positively, it becomes easier to inspire them to produce excellent work.

Building strong connections enhances your ability to influence others and supports them in growing their own networks.

As a project manager, your role provides you with a level of power and influence over the project’s direction and outcomes.

19. Which of the following is not a step in the ethical decision-making framework developed by the Markkula Center for Applied Ethics?

  • Evaluate alternative actions.
  • Get the facts.
  • Consider the personal benefits. (CORRECT)
  • Make a decision and test it.

20. Which of the following statements best describes a project manager providing air cover for their team?

  • Fills in where there are task and skill gaps within the team
  • Shields teammates from having to communicate with stakeholders and leadership
  • Supports and protects a team from out-of-scope requests or criticism from leadership (CORRECT)
  • Creates a proposal to increase the project’s timeline, budget, or scope

21. Which three of the following are benefits of teamwork?

  • Fosters creativity (CORRECT)
  • Clarifies roles and responsibilities
  • Helps teams meet project goals (CORRECT)
  • Encourages accountability (CORRECT)

Correct: Teams can use their diverse perspectives, skills, and experiences to develop better solutions.

Correct: Complex projects meet their goals when team members work together to complete tasks and reach milestones.

Correct: Understanding how individual tasks impact the rest of the team can be a powerful motivator.

22. Which of the five factors that impact team effectiveness is the most important?

  • Psychological safety (CORRECT)
  • Meaning
  • Impact
  • Dependability

23. Imagine you are managing a long-term project with few clear milestones. To keep up momentum and morale, you wrap up weekly meetings by highlighting the team’s best work. Which aspect of effective team building does this scenario demonstrate?

  • Delegate responsibility
  • Prioritize tasks
  • Create motivation (CORRECT)
  • Listen and ask questions (INCORRECT)

24. In what two ways can project managers promote psychological safety?

  • Schedule time for thoughtful, inclusive discussions (CORRECT)
  • Reduce ambiguity by prioritizing tasks
  • Encourage contributions from team members of all ranks (CORRECT)
  • Create standardized, measurable, and scalable workflows

Providing a forum for discussion encourages teams to feel safer in questioning processes and workflows.

Inviting input from the entire team demonstrates that you value and welcome their feedback and critiques.

25.  Imagine your company introduces a new feedback system for employees to share ideas, report grievances, and receive follow-ups from leadership. This helps to align values within the team and promotes honesty, respect, and integrity. Which leadership quality does this change demonstrate?

  • Democratic leadership
  • Ethical leadership (CORRECT)
  • Inclusive leadership
  • Strategic leadership

Correct: Ethical leadership fosters environments where employees feel empowered to share their perspectives, be heard, and receive appropriate follow-up.

26. Which of the following are common mistakes when one attempts to influence others? Select all that apply.

  • Approach their audience too aggressively (CORRECT)
  • Assume they can work through issues quickly (CORRECT)
  • Connect emotionally with their audience
  • Resist compromise (CORRECT)
 

Adopting an aggressive stance can hinder your ability to influence others and cultivate productive relationships.

Rushing through delicate conversations can undermine your ability to influence others and build meaningful relationships.

Dismissing new perspectives can obstruct your ability to influence others and foster productive relationships.

27. Which step in the ethical decision-making framework could include a question such as “Which option will produce the most good and do the least harm?”

  • Evaluate alternative actions. (CORRECT)
  • Make a decision and test it.
  • Recognize an ethical issue.
  • Act and reflect on the outcome.

28. Which of the following statements best describes a project manager providing air cover for their team?

  • Shields teammates from having to communicate with stakeholders and leadership
  • Supports and protects a team from out-of-scope requests or criticism from leadership (CORRECT)
  • Fills in where there are task and skill gaps within the team
  • Creates a proposal to increase the project’s timeline, budget, or scope

29. Which of the following include visual representations of data? Select all that apply.

  • Information
  • Character (CORRECT)
  • Knowledge (CORRECT)
  • Role

Qualities such as honesty, integrity, and kindness can help you become a strong and supportive leader.

The trust others place in your opinions is strengthened by the power you derive from your skills and expertise.

30. Which of the following are strategies a project manager can use to provide air cover for their team? Select all that apply.

  • Take on tasks when stakeholders request additional work
  • Limit teammates’ knowledge of stakeholder requests (CORRECT)
  • Increase the project’s scope to satisfy stakeholder requests
  • Reject a stakeholder request without explicitly saying “no” (CORRECT)

31. As a project manager, you want to create an environment where teammates are reliable and able to complete their work on time. Which of the five elements of effective teams does this represent?

  • Structure and clarity
  • Psychological safety
  • Dependability (CORRECT)
  • Impact.

32. Which of the following actions can a project manager take to support team development? Select all that apply.

  • Celebrate final milestones and successes (CORRECT)
  • Delegate tasks and motivate team members (CORRECT)
  • Encourage competition between team members
  • Resolve conflicts and listen as the team addresses problems (CORRECT)

33. What are the four main organizational sources of power?

Role, information, network, and reputation (CORRECT)

34. Imagine a tech company wants to use another firm’s processor in its new laptop. The project manager writes to the firm’s CEO about the mutual benefits and projected sales numbers. Which steps of effective influencing is the project manager demonstrating? Select all that apply.

  • Connect emotionally
  • Provide evidence (CORRECT)
  • Establish credibility
  •  Frame for common ground (CORRECT)

35. As a project manager, you want to provide air cover for your team by not explicitly saying “no” to a stakeholder’s request. Which of the following are two possible strategies to achieve this?

  • Refer the stakeholder to project management best practices such as how to effectively complete a project.
  • Offer to get back to the stakeholder once you gather more information, which may provide time for the stakeholder to reconsider their request. (CORRECT)
  • Have each teammate email the stakeholder giving their perspectives on why the request cannot be completed.
  • Explain to the stakeholder that their request won’t be possible under the current constraints of the project. (CORRECT)

36. In what two ways does delegating work make project managers more effective leaders?

  • Gives team members a chance to add value to the project (CORRECT)
  • Allows project managers to focus on the project as a whole (CORRECT)
  • Lets team members feel safe asking questions
  • Makes project managers better at meeting stakeholder needs

37. What can project managers do to listen and communicate effectively? Select all that apply.

  • Hold regular team meetings (CORRECT)
  • Ask team members how they prefer to communicate (CORRECT)

38. As a project manager, which three of the following are your organizational sources of power? Select all that apply.

  • Network (CORRECT)
  • Reputation (CORRECT)
  • Character
  • Role (CORRECT)

39. Imagine your company introduces a new feedback system for employees to share ideas and report grievances anonymously. Which leadership quality does this change demonstrate?

Ethical leadership (CORRECT)

40. Which of the following are benefits of teamwork? Select all that apply.

  • Helps teams meet project goals (CORRECT)
  • Fosters creativity (CORRECT)
  • Encourages accountability (CORRECT)

41. What can project managers do to promote psychological safety? Select all that apply

  • Encourage contributions from team members of all ranks (CORRECT)
  • Schedule time for thoughtful, inclusive discussions (CORRECT)

42. How can project managers demonstrate empathy and create motivation within a team?

  • Create a system for team members to complete tasks.
  • Invite leadership to the team’s daily standups.
  • Ask the team regular questions and recognize a job well done. (CORRECT)
  • Request that team members send a chat message every day.

43. A project manager approaches another company for a project. They schedule only one meeting to define the partnership and discuss the details. What common mistake in effective influencing are they making?

  • Approach the audience too aggressively.
  • Connect emotionally with the audience.
  • Assume you can work through issues in a single conversation. (CORRECT)
  • Resist compromises and suggestions with vendors.

44. Which organizational source of power refers to your level of access and control over project details?

  • Reputation
  • Network
  • Information (CORRECT)

45. You manage a large marketing team that is working on a new campaign. You want each individual to understand the job expectations and the consequences of their performance. To aid in this, you set up a central project tracker so the team can follow their progress. Which of the five elements of effective teams does this scenario demonstrate?

  • Psychological safety
  • Meaning
  • Dependability
  • Structure and clarity (CORRECT)

46. While working on a project, you frequently request a list of completed tasks from your team members. To solve this, you create a process for team members to update their task status in a daily chat message. Which aspect of effective team building does this scenario demonstrate?

  • Delegate responsibility and prioritize tasks.
  • Create systems that turn chaos into order. (CORRECT)
  • Celebrate team success.
  • Promote trust and psychological safety.

47. In what ways can project managers listen and communicate effectively? Select all that apply.

  • Ask team members how they prefer to communicate. (CORRECT)
  • Celebrate team success and milestones.
  • Hold regular team meetings. (CORRECT)
  • Create motivation by rewarding good work.

48. You complete a project, celebrate a job well done, and release all team members to their next assignment. What is this stage of Bruce Tuckman’s five stages of team development?

  • Storming
  • Adjourning (CORRECT)
  • Forming
  • Norming

49. How can a project manager invite and integrate the team’s various perspectives?

  • Provide constructive feedback for team members after the completion of every task.
  • Act as a role model throughout the project and demonstrate how to complete tasks.
  • Create a sense of psychological safety and ask team members to share their ideas. (CORRECT)
  • Ensure team members complete their tasks on their own.

50. A project manager drafts an email to a potential vendor and highlights in-depth feedback from surveys about the vendor’s products. Which step of effective influencing is the project manager demonstrating?

  • Establish credibility.
  • Frame for common ground.
  • Connect emotionally.
  • Provide evidence. (CORRECT)

51. As a project manager, you want to provide air cover for your team by not explicitly saying “no” to a stakeholder’s request. Which of the following are possible strategies to achieve this? Select all that apply.

  • Explain to the stakeholder that their request is not possible under the current constraints of the project. (CORRECT)
  • Have each teammate email the stakeholder giving their perspectives on why the request cannot be completed.
  • Offer to respond to the stakeholder once you gather more information, which may provide time for the stakeholder to reconsider their request. (CORRECT)
  • Refer the stakeholder to project management best practices such as how to effectively complete a project.

52. A project manager thinks of ways to maximize individual strengths, foster creativity, and encourage accountability within their group. What team benefit is the project manager hoping to achieve?

  • Allow the team to provide performance reviews for each other.
  • Allow the team to keep track of who completes the most tasks.
  • Increase competition within the group.
  • Increase teamwork within the group. (CORRECT)

53. A project manager improves their ability to communicate with team members and focuses on their approach with an audience. What personal source of power are they improving?

  • Network
  • Knowledge
  • Character
  • Expressiveness  (CORRECT)

54. Which step in the ethical decision-making framework could include a question such as “Which option treats people equally or proportionally?”

  • Consider the personal benefits.
  • Get the facts.
  • Evaluate alternative actions. (CORRECT)
  • Make a decision and test it.

55. A stakeholder requests a new feature for the current milestone. How can the project manager protect the team and keep the stakeholder satisfied?

  • Provide air cover for the team and communicate with the stakeholder. (CORRECT)
  • Redo the project schedule and start the timeline again.
  • Start a new statement of work for the project and present it to the stakeholders.
  • Say “yes” to the stakeholder and assign new tasks to the team members.

56. A group forms in your company to solve problems and complete important tasks together instead of independently. Which term describes this group?

  • Team (CORRECT)
  • Customers
  • Executive Leadership
  • Work group

57. As a project manager, you email all team members requesting their feedback on processes and their preferred method of collaboration. Which aspect of effective team building does this scenario demonstrate?

  • Delegate responsibility and prioritize tasks.
  • Celebrate team success.
  • Communicate and listen. (CORRECT)
  • Promote trust.

58. How can project managers appreciate a team’s hard work after they complete milestones in a project?

  • Complete a performance review for the team members.
  • Schedule a team meeting to review retrospectives.
  • Assign more tasks to team members for the next milestone.
  • Schedule a team meeting to go out for lunch. (CORRECT)

59. Your project team just launched a new website. You schedule time for your team to meet and you treat them to lunch. Which aspect of effective team building does this scenario demonstrate?

  • Delegate responsibility and prioritize tasks.
  • Celebrate team success. (CORRECT)
  • Promote trust and psychological safety.
  • Communicate and listen.

60. As a project manager, you begin working on a new project. You outline the project goals to the team. You also explain the tasks the team must complete for the project to succeed. What is this stage of Bruce Tuckman’s five stages of team development?

  • Forming (CORRECT)
  • Norming
  • Storming
  • Adjourning

61. A project manager regularly communicates with team members, ensures documentation is accessible, and schedules regular check-ins. Which inclusive leadership principle are they practicing?

  • Create competition among all team members.
  • Foster performance among all team members.
  • Foster growth for the career path of team members.
  • Create equal opportunity for the team to succeed. (CORRECT)

62. You draft an email to a potential vendor. You introduce your role and provide contact information for a prior project partner. Which step of effective influencing are you demonstrating?

  • Connect emotionally.
  • Provide evidence.
  • Frame for common ground.
  • Establish credibility. (CORRECT)

63. You are managing a long-term project with few clear milestones. To keep up momentum and morale, you wrap up weekly meetings by highlighting the team’s best work. Which aspect of effective team building does this scenario demonstrate?

  • Listen and ask questions
  • Create motivation (CORRECT)
  • Delegate responsibility
  • Prioritize tasks

64. Which personal source of power refers to your ability to learn new skills for a project quickly?

  • Reputation
  • Character
  • Knowledge (CORRECT)
  • Network

65. Which of the following statements best describes a project manager providing air cover for their team?

  • They support and protect a team from out-of-scope requests or criticism from leadership.
  • They shield teammates from having to communicate with stakeholders and leadership. (CORRECT)
  • They create a proposal to increase the project’s timeline, budget, or scope.
  • They fill in where there are task and skill gaps within the team.

66. A project manager regularly reminds team members about why the project matters and how the milestones create organizational change. Which of the five elements of effective teams does this demonstrate?

  • Impact (CORRECT)
  • Meaning
  • Structure and clarity
  • Dependability

Leadership and Influencing Skills conclusion

This week, you’ll dive into managing quality through a variety of techniques, as well as explore continuous improvement and process enhancement strategies. You’ll also learn how to conduct retrospectives throughout a project to refine processes.

Additionally, you’ll discover how to cultivate an ethical and inclusive environment where high-performing teams collaborate to reach project goals. Join us now at Coursera.org!

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