COURSE 2- PROJECT INITIATION: STARTING A SUCCESSFUL PROJECT QUIZ ANSWERS

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1 Week 2: Defining Project Goals, Scope and Success Criteria
2 Defining Project Goals, Scope and Success Criteria INTRODUCTION
3 TEST YOUR KNOWLEDGE: IDENTIFYING PROJECT GOALS
4 TEST YOUR KNOWLEDGE: DEFINING PROJECT SCOPE
5 PROJECT INITIATION: STARTING A SUCCESSFUL PROJECT WEEKLY CHALLENGE 2
6 Defining Project Goals, Scope and Success Criteria CONCLUSION
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Week 2: Defining Project Goals, Scope and Success Criteria

Defining Project Goals, Scope and Success Criteria INTRODUCTION

This Coursera module, part of the Google Project Management: Professional Certificate, focuses on strategies for defining project goals, managing external scope creep, and establishing success criteria. It equips learners with the tools and insights needed to develop a comprehensive and effective project plan. Key topics include understanding project goals, setting measurable deliverables, determining in-scope and out-of-scope work, identifying potential sources of scope creep, and defining success criteria.

The module provides ample opportunities for learners to reinforce their understanding through practice activities. By the end of the course, participants will gain the skills to define and create measurable project goals and deliverables, effectively manage scope creep, and establish criteria to measure a project’s success.

Learning Objectives:

  • Define and create measurable project goals and deliverables.
  • Differentiate between in-scope and out-of-scope tasks within a project.
  • Explain strategies to manage scope creep and maintain alignment with project goals.
  • Define and evaluate a project’s success criteria.

TEST YOUR KNOWLEDGE: IDENTIFYING PROJECT GOALS

1.What’s a project goal?

  • A desired outcome of a project that is clear and specific (CORRECT)
  • A vague, yet inspiring outcome of a project
  • A report that team members can present to stakeholders

A project goal should clearly and specifically describe what the end of the project will look like to guide the team effectively.

2. What’s a project deliverable?

  • A team brainstorming session
  • A roadmap to completing the project
  • A tangible outcome produced at the end of a task (CORRECT)

Correct: Project deliverables can be an item or report that teammates present to stakeholders, such as a presentation, chart, or graph.

3. What can help create a measurable goal? Select all that apply.

  • Metrics (CORRECT)
  • Benchmarks (CORRECT)
  • Deadlines
  • Contracts

It’s crucial for project managers to establish well-defined goals, which is why SMART goals are essential. These goals are specific, measurable, attainable, relevant, and time-bound. Metrics, expressed as figures or numbers, ensure goals are measurable, and their accuracy is validated using benchmarks as points of reference.

SMART goals provide clear direction and help keep projects on track. They are specific, measurable, attainable, relevant, and time-bound. Metrics, represented by figures or numbers, are used to measure progress, while benchmarks validate the accuracy of these metrics.

4. How should you use the rubric in peer-review assignments? Select all that apply.

  • To grade your classmates’ work (CORRECT)
  • To understand how your assignment will be graded (CORRECT)
  • To submit more than one assignment
  • Define and determine SMART project goals

For the peer-grading process, you’ll use a rubric to evaluate your classmates’ work. The rubric details the required elements for each assignment and specifies the points allocated to each, giving you insight into how your own assignment will be graded.

A rubric serves as a checklist of required components for an assignment, with each component assigned a specific point value. Reviewing the rubric helps you understand the grading criteria for your work and guides you in assessing others’ assignments.

5. Which part of an OKR defines what needs to be achieved?

  • Metric
  • Key results
  • SMART method
  • Objective (CORRECT)

OKR stands for objectives and key results. Objectives specify what needs to be accomplished and outline the desired outcome, while key results indicate how the project team can measure their progress toward achieving the objective.

TEST YOUR KNOWLEDGE: DEFINING PROJECT SCOPE

1. Which of the following best describes the difference between in-scope and out-of-scope?

  • Problems the project manager can easily recognize and problems the project managers cannot recognize
  • Items within the project boundaries that are contributing to the project’s overall goal and items that are not (CORRECT)
  • Goals you believe your team needs to meet and goals the stakeholders believe the team needs to meet
  • Tasks you believe your team should complete first and tasks the team believes they should complete first

Correct: It’s your job as a project manager to set firm boundaries for the project so the team can stay on track.

2. Which of the following best describes scope creep?

  • Changing a project after it begins
  • Cancelling a project after it has begun
  • Adding members to a project team
  • Changing a project before it begins (CORRECT)

Scope creep refers to the changes, expansions, or uncontrolled factors that alter a project’s scope at any point after it has started.

3. What are some tactics to handle external scope creep? Select all that apply.

  • Tell team members to ignore outside requests that will add project tasks.
  • Define the project’s requirements. (CORRECT)
  • Suggest alternative solutions to your customer’s or stakeholder’s proposed changes. (CORRECT)
  • Limit communication outside the team once the project begins

To ensure the project team is aligned on the project’s goal, gather feedback from stakeholders regarding what the project will deliver, the resources required, the associated costs, and the estimated timeline. Then, document these requirements.

Offering alternative solutions to your customer or stakeholder may help them reconsider their proposed changes. You can also highlight the potential risks associated with their suggestions and, if necessary, conduct a cost-benefit analysis.

4. A designer on your project team suggests making changes to the product’s logo just prior to launch. What’s a strategy that could help avoid this internal scope creep?

  • Push back the product’s launch date to allow time for the design to implement changes to the logo.
  • Have the designer begin to implement the logo design changes immediately.
  • Remind the designer about the project’s scope and the effects of internal scope creep. (CORRECT)
  • Assign some of the designer’s tasks to someone else so they can begin working on the logo changes.

Correct: Any changes to the product or processes can affect the bottom line or schedule and risk successfully completing the project.

5. Which three questions should you ask yourself to make a goal specific?

  • Can it be reasonably reached?
  • What do I want to accomplish? (CORRECT)
  • Who is involved? (CORRECT)
  • Where should it be delivered? (CORRECT)

When setting a goal, it’s important to clearly explain what will be accomplished.

When creating your goal, be sure to specify who will be involved in achieving it.

When writing a goal, consider including the specific location where the goal will be implemented.

6. Which of the following is an example of a measurable goal? Select all that apply.

  • Increase market reach
  • Reduce employee turnover
  • Increase product revenue by 5% (CORRECT)
  • Achieve a 20% improvement in customer satisfaction ratings based on post-support survey results (CORRECT)

Measurable goals typically include metrics, such as figures and numbers, that enable the project team to determine when the objective has been achieved.

Measurable goals enable you to evaluate the success of your project based on quantifiable metrics, such as dollar amounts, percentages, output quantities, and other tangible measures.

7. What’s a strategy to determine if a goal is attainable?

  • Hire a goal-setting coach
  • Ask the stakeholders
  • Break down the goal into smaller parts (CORRECT)
  • Post the goal on a project management forum for feedback

Correct: Breaking down a complex goal into smaller, achievable steps can help you assess whether it is realistic for your team to accomplish.

8. What can you do to determine if a goal is relevant?

  • Compare it to the project goals of the organization’s three closest competitors.
  • Consider if the goal matches the organization’s other needs and priorities. (CORRECT)
  • Ask a project manager on another team.
  • Compare it to goals the organization set in previous years.

Correct: The goal needs to align with the organization’s other goals, priorities, and values. Everyone involved should feel like the goal is worth supporting.

9. Which of the following are examples of key results? Select all that apply.

  • Implement online ordering
  • Increase the number of website visitors by 25% (CORRECT)
  • Successfully process 50 online orders (CORRECT)
  • Launch a website redesign
 

A key result outlines how to tangibly measure the success of an objective. Here is an example of a key result for the objective: launch a new website.

A key result defines how to tangibly measure the success of an objective. Here is an example of a key result for the objective: implement online ordering.

10. Which of the following are objectives and key results (OKRs) development best practices? Select all that apply.

  • OKRs are a resource that should be linked to the project plan. (CORRECT)
  • Objectives should be motivational and inspiring.
  • Key results should be tactical and specific. (CORRECT)
  • Each key result should have 2-3 objectives

The project manager should document all OKRs and include links to them in the project plan for better visibility.

Key results should push the project manager and the team to stretch their capabilities and accomplish more.

11. What does project scope refer to?

  • The project resources
  • The project completion deadline
  • The project documentation
  • The project charter
  • The project boundaries (CORRECT)

12. At what time during a project should defining project scope happen?

  • When stakeholders start to make requests for additional changes
  • During the initial project planning phase (CORRECT)
  • After receiving feedback from the first few deliverables

Correct: Defining scope before a project starts helps mitigate the risk of big changes later on.

13. What is scope creep?

  • Plans, proposals, and ideas from project stakeholders about how to change a project’s boundaries before the project begins
  • Changes, growth, and uncontrolled factors that affect a project scope at any point after the project begins (CORRECT)
  • Suggestions from team members or stakeholders about how to improve a project’s workflow to increase efficiency
  • Disruptions in the supply chain that impact the distribution of project deliverables after the project ends

Scope creep refers to changes, growth, and uncontrolled factors that impact a project’s scope at any point after it has started. It is a common issue and can be difficult to manage effectively.

14. When using the triple constraint model, what are the three restrictions a project manager refers to? Select all that apply.

  • Cost (CORRECT)
  • Goals
  • Scope (CORRECT)
  • Time (CORRECT)

Cost includes the budget, resources, and personnel required to complete the project.

Scope refers to the clearly defined and mapped boundaries of the project.

Time refers to the project schedule and deadlines.

PROJECT INITIATION: STARTING A SUCCESSFUL PROJECT WEEKLY CHALLENGE 2

1. As a project manager, you’re using the SMART criteria to craft goals for your team. During the process, you ask yourself if a goal is aligned to the organization or the company’s goals. Which SMART criteria does this question represent?

  • Measurable
  • Time-bound
  • Specific (CORRECT)
  • Attainable
  • Relevant

2. Which of the following demonstrates a project manager keeping the project in scope? Select all that apply.

  • The key stakeholder and the project manager clearly define the project scope in the initial planning stage. The project manager documents all the details to be referred to throughout the project life cycle. (CORRECT)
  • The key stakeholder clearly states the project needs to be completed in six months and must stay within scope. The project manager has not been able to keep the project on schedule and has yet to inform the key stakeholder of the delay.
  • The key stakeholder has had to meet with the project manager several times to define the project scope. The project manager is delaying meetings and is unclear about project tasks.
  • The key stakeholder meets with the project manager to set the scope and deliverable agreements in writing. The project manager keeps the key stakeholder informed while communicating with project team members. (CORRECT)

3. Fill in the blank: The goal of a project helps to determine the _____.

  • stakeholders
  • deliverables (CORRECT)
  • presentation
  • culture

4. What is part of a project launch?

  • Defining and managing the project scope.
  • Presenting the final deliverable to the client. (CORRECT)
  • Measuring the success of the project.
  • Budgeting the deliverables for success.

5. Consider the following scenario: The Director of Product requests a project cost reduction of 25%. However, they also state that the product’s final result needs to look and function as originally agreed with no additions to project workload.

Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product’s request?

  • Change the timeline (CORRECT)
  • Change the project goal
  • Change the team
  • Change the project scope

6. Define success criteria.

  • The process to determine if tasks are in-scope or out-of-scope.
  • The standards by which the project will be judged once it’s been delivered to customers. (CORRECT)
  • The availability of funds for the project.
  • The use of the triple constraint to manage project restrictions.

7. Which of the following is an adoption metric?

  • An increase in customer satisfaction score.
  • A 20% increase in the amount of tasks completed.
  • A 35% increase in first-time customers. (CORRECT)
  • Double the amount of time participating within an app.

8. A project manager launches a project to streamline a local city’s school bus route schedule to reduce the amount of time students are on the bus by 30%. What scenario below demonstrates that the project manager landed at the intended goal?

  • The project manager hands over the project to the client with all of the plans and documents and considers the project a success.
  • The project manager reviews the data in 3 months to determine if they reduced the amount of time students spend on the bus by at least 30%. (CORRECT)
  • The project manager completes the research and development required for the plan and adds another county to compare success rates for the project.
  • The project manager surveys the team members to ask how they feel about the project success; their feedback is reviewed and determines the next team.

9. Suppose as a project manager you’re receiving requests from stakeholders to add new features to the product you’re developing. How would you deal with this external scope creep?

  • Agree on who can make formal requests and how your team will evaluate and act on those requests. (CORRECT)
  • Ignore the requests because the project is already underway.
  • Take a team vote to decide if the team should add the new feature to the product.
  • Implement the initial stakeholders’ requests and then ban all future requests.

10. Fill in the blank: Objectives and Key Results (OKRs) combine both a goal and a _______ to determine a measurable outcome.

  • consensus
  • vision
  • metric (CORRECT)
  • budget

11. Consider the following scenario:

The Janco Car Company is about to deliver new cars to its affiliate dealerships. Right before shipping, several dealerships say they cannot receive the cars because of showroom schedules. Janco had not planned for the various dealerships’ showroom schedules. The dealerships ask for Janco to reorganize the car shipping schedule, costing Janco hundreds of thousands of dollars.

  • Which of the following steps could Janco have taken to help prevent scope creep?
  • Send the shipping schedule to all of the dealerships after it’s finalized.
  • Use legal avenues to make the dealerships alter showroom schedules. (CORRECT)
  • Include product delivery scheduling in the project scope.
  • Move the cars via airlines to keep the timelines in place.

12. Fill in the blank: The difference between a goal and a deliverable is that the goal is the desired outcome of the project and the deliverable is a _____ of the project.

  • SMART method
  • success criteria
  • tangible outcome (CORRECT)
  • progress

13. Which of the following scenarios best represents project launch?

  • The website development team researches a specific audience through sales data analysis.
  • The project manager works with stakeholders to develop project goals and deliverables.
  • The project team releases a new product. (CORRECT)
  • The client agrees to the initial timeline and budget.

14. Consider the following scenario: The Director of Product requests the project manager to add a new product feature. However, they also state that the team cannot push back the project delivery date.

Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product’s request?

  • Change the timeline
  • Change the budget. (CORRECT)
  • Change the team
  • Change the project goal

15. Which of the following indicate whether a project manager accomplishes what they set out to do?

  • Accuracy standard
  • Success criteria (CORRECT)
  • Launch standard.
  • Deviation criteria

16. Which of the following is an engagement metric?

  • Double the amount of initial orders.
  • Number of new customer sign-ups for a subscription. (CORRECT)
  • A 20% increase of participation time within an app.
  • A 35% increase of first-time customers.

17. How will you quantify if you’re landing a project at its intended goal?

  • Check if the project meets the initial success criteria. (CORRECT)
  • Send out feedback surveys to team members
  • Solicit stakeholders for their opinions
  • Ask the clients if they’re happy with the result

18. Suppose as a project manager you receive a request from a team member to change a process they believe will make their work more efficient. However, you know that the change may increase the workload for other team members and extend the project’s completion date. How do you best address this potential internal scope creep?

  • Remind the team that any process changes will change project scope and may create unknown risks for the project. (CORRECT)
  • Request from stakeholders an additional team member to take on the additional work.
  • Try it out as a test because the team member making the request has seniority.
  • Ask the team member who requested the change to take on the additional work from affected team members.

19. Consider the following scenario: A new company project isn’t going well. The company hires outside evaluators to review the project. The evaluators tell the company that its plan has too many delays and that the company won’t be able to complete the project on time. They also identify one issue causing a delay is the company and the investors (stakeholders) have different expectations of what the completed project should be.

  • What step could the company have taken to avoid scope creep?
  • Have stakeholder involvement before the project begins. (CORRECT)
  • Make the investors adopt the company’s project expectations.
  • Hire a different organization to review the project.
  • Require more detailed bids from the evaluators in writing.

20. As project manager, you approve a team member’s request to change the order of their tasks because they think it will be more efficient. However, this change disrupts another team member’s work process: they need to do two additional tasks not related to the project’s goal. What is happening on this project?

  • The project is becoming more efficient.
  • The project is iterating.
  • The project is staying in-scope.
  • The project is going out-of-scope. (CORRECT)

21. Once a team launches a project, there’s still work to be done. Which of the following scenarios would occur in the landing phase? Select all that apply.

  • Work with stakeholders on the prioritization and documentation before building a new product.
  • Check that forms and processes are collecting the necessary data to evaluate project success. (CORRECT)
  • Gather the project team to discuss what they learned during the project and how to improve the process. (CORRECT)
  • Decide how to deliver an organization-wide announcement and campaign for the project.

22. What’s a main difference between the adoption and engagement metrics?

  • Adoption replaces a business metric. Engagement compliments other business metrics.
  • Adoption requires more expensive tools. Engagement requires less expensive tools.
  • Adoption is generally a one-time occurrence. Engagement is ongoing. (CORRECT)
  • Adoption is an external metric. Engagement is an internal metric.

23. Which scenario demonstrates project landing?

  • The car company Janco launches a new car series called the Cruiser ST. The launch is successful and all the dealerships request more models.
  • The project manager considers positive feedback from the project sponsor as enough evidence to assume success and reports the project complete.
  • The project manager checks back on the project in five years to see if the training program produces a 20% increase in the county’s recycling rate. (CORRECT)
  • The Director of Product requests to reduce the budget by 25% but the final outcome still needs to look and function as originally agreed.

24. Which of the following is true about Objectives and Key Results (OKRs)?

  • Incident response procedures (CORRECT)
  • Simulations
  • System information (CORRECT)
  • Financial information

25. Which of the following scenarios best represents a project that is going out-of-scope?

  • The deliverable to present your project’s pre-launch event at a three-day, in-person conference is now an online conference. The switch reduces the costs associated with event space, travel, and people resource time.
  • During the project weekly meeting, the project sponsor adds a new deliverable requirement that costs $10,000 USD. This addition surpasses the budget by $5,000 USD. (CORRECT)
  • The manufacturer of one of the project deliverables just lost power after a large storm. They don’t expect to be in production for one week, delaying the project timeline.
  • During the project weekly meeting, the project manager learns the main vendor will increase the cost of raw materials by 20% due to an international shortage.

26. Consider this Office Green scenario: A member of the marketing team suggests allowing customers to choose from an additional three plant colors.

  • What can help prevent project scope creep in this scenario? Select all that apply.
  • Get clarity on project requirements. (CORRECT)
  • Go along with the member’s suggestion.
  • Create a plan for dealing with out-of-scope requests. (CORRECT)
  • Make project plans visible. (CORRECT)

27. Fill in the blank: Deliverables help project managers, team members, and stakeholders _____ and realize the impact of the project.

  • Quantify (CORRECT)
  • compare
  • rank
  • adjust

28. Consider the following scenario: The Director of Product requests that the project manager do what they can to finish the project early. However, the Director also states that they cannot spend any additional funds.

Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product’s request? 

  • Change the team
  • Change the budget
  • Change the project scope (CORRECT)
  • Change the project goal

29. Which two of the following are examples of success criteria?

  • Meet company-wide objective of $50M in revenues. (CORRECT)
  • Deliver training to all appropriate teams to ensure at least 98% of the teams are using the new tool. (CORRECT)
  • Create a new product feature that will satisfy customers.
  • Implement a training service to meet company objectives.

30. What is the project management term for delivering the final result of your project to the client or user?

  • Kickoff
  • Launch (CORRECT)
  • Landing

Correct: The launch is when you finish building or creating your project and you’re ready to present it to the client.

31. What is the project management term for meeting the success criteria you establish at the beginning of the project?

  • Kickoff
  • Landing (CORRECT)
  • Feedback

Correct: While the launch is when you complete your project, the landing is once you determine it works and you satisfy your success criteria.

32. Which of the following terms tells you whether or not the project is successful?

  • Success standards
  • Success criteria (CORRECT)
  • Deviation criteria

Correct: Stakeholders and the project manager define the success criteria at the beginning of a project.

33. Which two terms are customer-related metrics to consider for success criteria?

  • Product defects and delays
  • Adoption and engagement (CORRECT)
  • Production and output

Adoption refers to how seamlessly the customer begins using the product without encountering issues. Engagement refers to the frequency of customer interactions with the product over time.

34. Who will ultimately judge if the project meets its goals, deliverables, requirements, and other success criteria?

  • Stakeholders and customers (CORRECT)
  • Production team
  • Project sponsor

Correct: The success criteria should be clearly agreed upon at the beginning of the project. The stakeholders and customers ultimately judge if the team meets the success criteria.

35. Which of the following define success criteria? Select all that apply.

  • Outlines specific details of project goals, deliverables, requirements, and expectations (CORRECT)
  • Indicates whether or not the project is successful (CORRECT)
  • Specifies the scope, time, and cost restriction of a project
  • Sets the standards by which stakeholders and customers can judge the project once it’s delivered (CORRECT)

36. What’s a main difference between the adoption and engagement metrics?

  • Adoption requires more expensive tools. Engagement requires less expensive tools
  • Adoption is an external metric. Engagement is an internal metric
  • Adoption is generally a one-time occurrence. Engagement is ongoing (CORRECT)
  • Adoption replaces a business metric. Engagement compliments other business metrics.

37. Consider the following scenario:

The Janco car company is about to deliver new cars to its affiliate dealerships. right before shipping, several dealerships say they cannot receive the cars because of showroom schedules. Janco had not planned for the various dealerships’ showroom schedules. the dealerships ask for Janco to reorganize the car shipping schedule, costing Janco hundreds of thousands of dollars. which of the following steps could Janco have taken to help prevent scope creep?

  • Include product delivery scheduling in the project scope.
  • Move the cars via airlines to keep the timeline in place.
  • Use legal avenues to make the dealerships alter showroom schedules (CORRECT)
  • Send the shipping schedule to all of the dealerships after it’s finalized.

38. As a project manager, you’re using the SMART criteria to craft revenue goals for your team. During the process, you determine that current business conditions will allow for a maximum revenue increase of about 4.5% over last year’s revenue. Based on this estimate, you set a goal for your team to show at least 1% revenue increase each quarter of this year. In this instance, which SMART criteria are you using?

  • Specific
  • Measurable
  • Attainable (CORRECT)
  • Relevant
  • Time-bound 

39. As project manager, you approve a team member’s request to change the order of their tasks because they think it will be more efficient. However, this change disrupts another team member’s work process: they need to do two additional tasks that are not related to the project’s goal. What is this an example of?

  • Internal scope creep
  • Internalizing scope
  • External scope creep (CORRECT)
  • Calibrating scope 

40. Suppose that you’re starting as a project manager for a new client. What three strategies can you use to decrease the likelihood of scope creep and make the project a success? Select all that apply.

  • Show the client the details of what you’re going to create and how much it will cost. (CORRECT)
  • Ask for constructive criticism on the initial product proposal. (CORRECT)
  • Set ground rules and expectations for client involvement once the project begins. (CORRECT)
  • Keep complicated documents from the client because you don’t want to confuse them.

41. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to improve the response time to customer email inquiries by 15 percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an end-of-quarter report that shows a 17 percent improvement in response time after your templates were implemented. Which of the following is the project goal in this scenario?

  • Produce an end-of-quarter report that shows an improvement in response time
  • Improve the response time to customer email inquiries by 15 percent (CORRECT)
  • Meet with your company’s head of customer service
  • Create email templates for responding to typical questions from customers

42. As the project manager for a team of software developers, your team has been hired to develop a piece of proprietary software for a corporate customer. After a few weeks working on the project your customer announces that they must reduce their budget for your project by 15%, but that the software needs to look and function as originally agreed with no changes.

Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?

  • Change the timeline (CORRECT)
  • Change the project scope
  • Change the project goals
  • Change team roles

43. Which of the following demonstrates a project manager keeping the project in-scope? Select all that apply.

  • The key stakeholder clearly states the project needs to be completed in 6 months and must stay within scope. The project manager has not been able to keep the project on schedule and has yet to inform the key stakeholder of the delay.
  • The key stakeholder meets with the project manager to set the scope and deliverable agreements in writing. The project manager keeps the key stakeholder informed while communicating with project team members. (CORRECT)
  • The key stakeholder has had to meet with the project manager several times to define the project scope. The project manager is delaying meetings and is unclear about project tasks.
  • The key stakeholder and the project manager clearly define the project scope in the initial planning stage. The project manager documents all the details to be referred to throughout the project life cycle. (CORRECT)

44. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to improve the response time to customer email inquiries by 15 percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an end-of-quarter report that shows a 17 percent improvement in response time after your templates were implemented. Which of the following best represents the project launch?

  • Producing an end-of-quarter report that shows a 17 percent improvement in response time 
  • Creating email templates for responding to typical questions from customers (CORRECT)
  • Improving the response time to customer email inquiries
  • Meeting with your company’s head of customer service

45. Which two of the following are examples of success criteria? Select all that apply.

  • Create a new product feature that will satisfy customers.
  • Implement a training service to meet company objectives.
  • Meet company-wide objective of $50M in revenues. (CORRECT)
  • Deliver training to all appropriate teams to ensure at least 98% of the teams are using the new tool. (CORRECT)

46. As a project manager, you have created a dashboard that allows your stakeholders to easily track gaps and trends in revenue. What type of metric would this be an example of?

  • A happiness metric
  • An engagement metric
  • An efficiency metric
  • A business metric (CORRECT)

47. Fill in the blank: When determining a measurable outcome, _____ define how you will measure whether a desired outcome has been achieved.

  • budgets
  • objectives
  • goals
  • key results (CORRECT)

48. During your weekly project meeting, the project sponsor adds a new deliverable requirement that costs $10,000 USD. This addition surpasses the budget by $5,000 USD. What is this an example of?

  • Calibrating scope
  • Internal scope creep
  • Internalizing scope
  • External scope creep (CORRECT)

49. As a project manager you are writing OKRs for your team. How many key results should you try to develop for each of your project objectives?

  • Four or five
  • One
  • At least six
  • Two or three (CORRECT)

50. Consider this Office Green scenario: A member of the marketing team suggests allowing customers to choose from an additional three plant colors.

What can help prevent project scope creep in this scenario? Select all that apply.

  • Make project plans visible (CORRECT)
  • Get clarity on project requirements (CORRECT)
  • Go along with the member’s suggestion
  • Create a plan for dealing with out-of-scope requests (CORRECT)

51. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to improve the response time to customer email inquiries by 15 percent by the end of the first quarter. Your team creates email templates for responding to typical questions from customers and produces an end-of-quarter report that shows a 17 percent improvement in response time after your templates were implemented. Which of the following best represents the success criteria for this project?

  • Approval from your company’s head of customer service
  • Email templates for responding to typical questions from customers (CORRECT)
  • An end-of-quarter report that shows a 17 percent improvement in response time 
  • A 15 percent improvement in response time at the end of the first quarter

52. Consider the following scenario: The Director of Product requests that the project manager do what they can to finish the project early. However, the Director states that they cannot spend any additional funds.

Using the triple constraint model, what trade-off could the project manager use to meet the Director of Product’s request?

  • Change the project goal
  • Change the budget
  • Change the team
  • Change the project scope (CORRECT)

53. Which of the following is the best example of success criteria?

  • Use the triple constraint model to manage changes in project scope.
  • Offer the best product in our industry.
  • Achieve an 87% customer satisfaction rate within three months of product launch. (CORRECT)
  • Create a new product feature that will satisfy customers.

54. Which of the following is a happiness metric?

  • A 35% increase in first-time customers
  • Double the amount of time participating within an app
  • A 20% increase in the amount of tasks completed
  • A 5% increase in customer satisfaction score (CORRECT)

55. As a project manager, your team has been tasked to come up with a new service that increases revenue by 4% within one year. The team implements a new service, a website has gone live, catalogs have been printed and delivered, orders have been received, and revenue starts to go up. What is this an example of?

  • A successful implementation of OKRs
  • A successful use of the triple constraint method
  • A successful project launch (CORRECT)
  • A successful project landing

56. As a project manager for an online retailer, you meet with your company’s head of customer service and are asked to establish a rewards program and monitor its effect on the number of repeat online customers. Your team launches a finished website that introduces a new rewards program and add a link to the website on all new order confirmation emails. Which of the following is a project goal in this scenario?

  • Monitor the effect of a new rewards program on the number of repeat online customers (CORRECT)
  • Launch a finished website that introduces a new rewards program
  • Add a link to the rewards program website on all new order confirmation emails
  • Meet with your company’s head of customer service

57. As a construction project manager, your crew has been hired to build a new warehouse for a corporate customer. After a few weeks working on the project your customer announces that they will need their warehouse completed several weeks sooner than originally expected, but that they cannot spend more money on the project.

Using the triple constraint model, what trade-off could you use to meet your customer’s new requirements?

  • Change team roles
  • Change the budget
  • Change the project scope (CORRECT)
  • Change the project goals

58. As a project manager, you’re using the SMART criteria to craft revenue goals for your team. During the process, you determine that your team needs to show a 3% increase in revenue by the end of the second quarter. In this instance, which SMART criteria are you using?

  • Specific
  • Measurable
  • Attainable 
  • Relevant
  • Time-bound (CORRECT)

59. As a project manager, you utilize your project management tools to check whether the project is progressing alongside the planned timelines. What type of metric would this be an example of?

  • An efficiency metric (CORRECT)
  • A business metric
  • An engagement metric
  • An adoption metric

60. As a project manager it is your responsibility to maintain the limits of the project. Which of the following are ways that scope creep is likely to affect your project? Select all that apply.

  • Losses to your bottom line (CORRECT)
  • Increased risk (CORRECT)
  • Team member turnover
  • Schedule delays (CORRECT)

Defining Project Goals, Scope and Success Criteria CONCLUSION

You now have the skills to define and create measurable project goals and deliverables, scope a project by distinguishing in-scope from out-of-scope tasks, and avoid scope creep, along with the ability to define and measure success criteria. These are vital skills for any Project Manager and will significantly contribute to the success of your projects.

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